Managing Conflict
Conflict is a regular part of life in finance. This course helps you understand its root causes and develop practical techniques to manage emotions, give feedback, and achieve constructive outcomes within your team.
£150 +VAT
Managing Conflict
£150 +VAT
365 days’ access
This course will enable you to
- Understand the factors that contribute to conflict and how to address them
- Deliver constructive and effective feedback
- Identify the symptoms and indicators of conflict within individuals and teams
- Manage emotions to prevent escalation
- Apply practical techniques to resolve conflict within a finance team
About the course
Conflict is a regular feature of working life for finance professionals. Whether challenging performance in audit, delivering difficult budget messages, or responding to pressure from stakeholders, disagreement and tension are often unavoidable. Managing conflict effectively requires more than confidence – it requires an understanding of the underlying behaviours, perceptions, and emotional triggers that drive it.
This course explores why conflict arises and how personality, perception, feedback, and emotional responses contribute to difficult situations. You’ll examine the indicators of conflict within individuals and teams, understand how unconscious drives and needs influence behaviour, and learn how feedback can either escalate or resolve tension. The course also addresses emotional management techniques and practical tools for analysing conflict at a deeper level.
You’ll come away better equipped to recognise early warning signs, manage your own emotional responses, and handle difficult conversations constructively. Strengthen your ability to build rapport, deliver feedback with clarity, and turn conflict into an opportunity for improved performance within your finance team.
Contents
Understanding conflict
Accountants and conflict
What is conflict?
Is this conflict?
The importance of managing conflict
The psychology of conflict
The conflict tolerance matrix
Using the conflict tolerance matrix
Unnecessary stress
Feedback
The importance of feedback
Learning from feedback
How much is too much?
Giving difficult feedback
It’s all about perspective
Analysing conflict
A deeper dive
Other causes of conflict
Personality clashes
Indicators on
Rooted to the ground…
Opposites that don’t attract
Managing your emotions
Keeping control
Losing control
The importance of detail
The process
Using the anger triangle
Achieving a successful outcome
From conflict to success
The right behaviours in the right way
Rapport
Using the power of our senses
Using language to create rapport
The assertiveness scale
Unavoidable conflict
One final tip
Author
Ben Rawal
After a successful career as a head of internal audit, Ben changed tack to work with accountants, finance professionals and teams on their personal effectiveness. He is now a director and lead consultant with Aspire Consulting Solutions, a business supporting individuals and teams to improve overall organisational performance.
36 reviews for Managing Conflict
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Mireia Corredor Marcos –
Brilliant and helpful. Thank you 🙂
Cynthia Mukubvu –
The course provided strategies to recognise and address the root causes of conflict, improving communication skills to build rapport and trust, understanding how personality differences and sensory preferences influence interactions, and promoting assertiveness to maintain boundaries and achieve constructive outcomes. This is a learning experience that has transformed the way I will handle conflict in my team. There is value in emotional regulation and embracing positive conflict as this fosters collaboration and growth. I will use the strategies I have learnt to embrace conflict instead of avoiding it and being defensive as I usually did.
Vaughan Wyber –
I really enjoyed the course and found it thought provoking. What I have learnt will definitively help me in greatly in the future
Shia Cheno –
The material is rich and relevant to my employment challenges.
Agnieszka Pietrzyk –
useful tips on managing the conflict, clear guidelines what is driving the conflict, useful examples with presented solutions to the problem
Elsie McCormack Rafter –
Loved this course very useful
Leya Kasalwe Musunga –
Really learnt alot. Changed my perspective on some matters on conflict resolution
Clayre Hawker –
Lots of thought provoking and practical material.
Tracey Watts –
Some good tips.
David Willder –
knew his topic very well and was concise
Anthoney Michael –
The course on managing conflict is quite informative although I may have used the points mentioned indirectly in a conflict situation. The video was clear and useful in providing an understanding this course. I would recommend this course to others who may want to know more about managing conflict.
John Hopkirk –
The ability to make it personnel, and provide real life solutions.
Stancho Boshnakov –
Charles Jardine –
It provides valuable guidance for addressing a current work scenario.
Inger Logan –
Satwinder Kalkat –
this will help me to managing navigate tricky and potentially confrontational areas in my new transformation role
Magdalena Zychowska –
Tiffany Williams –
The real life scenarios and case studies.
Richard King –
Changes in the business model of my organisation is increasing conflict within the business, I wanted to understand what was driving this behaviour and how I could learn to deal and react personally when facing conflict with new colleagues.
Seipatiki Mothelesi –
It has met my objective because this was one of my weakest points as a manager as I try to avoid conflicts, now having learned about managing conflicts and introspecting I believe I would be in a better position to manage the team.
Annette Robinson –
It looked at how individuals deal with conflict, which can be encountered on a daily basis and looks at others behaviour types and you could look at your own conflict type and see where you sit within society
Ajay Haulkhory –
i have learn about managing conflicts and also the development in tax colllection around the world
William Toth –
The matrix was good to learn but the rest was common sense
John Carmody –
Matthew Mathurin –
Frank Myers –
Gave me insights into dealing with clients who may not like information i am imparting to them.
Nicholle Marks –
It covered off on real life examples of a finance professional
Betty Logie –
Greater self awareness in dealing withconflicts
Leggy Bojosi –
Enjoyed the course, it provided me with the answers i was looking for
Lynne Stoten –
Bernadette Mc Evoy –
Debra Barretto –
Clear, concise and great hints
Jennifer Gillon –
Would have appreciated more in depth learning about the subject.
Dominique Lampstaes –
Managing conflict is not an issue that I had to resolve, however, it is very interesting perspective for the skills that are needed in any personal/professional environment.
Jeniene Hughes –
Completed as part of the Accountancy Update UK
Sheau Yann Yap –
for my works