Key Performance Indicators
What makes good KPIs and how do you create them? This course will take you through the foundations and support KPIs need to ensure they are reliable and measurable.
£150 +VAT
Key Performance Indicators
£150 +VAT
365 days’ access
Key Performance Indicators
This course is not currently available. To find out more, please get in touch.
This course will enable you to
- Gain a better understanding of KPIs and the potential benefits they can provide to your organisation
- Discover what makes good KPIs and how to build a strong foundation to support them
- Understand the role of data when measuring your KPIs and how to present it in a helpful way
- Consider the practicalities of KPI implementation and the importance of having a strong team behind them
- Learn how to embed KPIs in your organisation and encourage employees to actively engage with them
About the course
Key Performance Indicators (KPIs) are the benchmarks used by organisations to ensure their company is working reliably and productively towards wider organisational goals. But what makes a good KPI and how do you go about measuring them?
This course will help you to identify what it takes to create KPIs that are both reliable and measurable. Discover what foundations and support good KPIs need and how to successfully embed these KPIs into your organisation, whilst ensuring employees are engaged with them.
Contents
Why do we need KPIs?
Getting started
The good and the bad
The benefits
The problem with targets
The four kinds of KPI
Keeping it simple
Creating KPIs that work
Getting KPIs right
What makes a good KPI?
Financial KPIs
How to create effective KPIs
KPIs for sustainability
Processes in effective KPIs
The final steps for effective KPIs
KPIs gone wrong
Reporting against KPIs
Data and KPIs
Presenting performance data
Presenting data in context
The voice of the process
The nature of variation
Making sense
The control chart
Make sure data collection is robust and consistent
Plot the data in time order
Calculate the natural process limits
Analyse the behaviour of the process
Dealing with variation
Improving performance
A framework
Exploring potential problems
KPIs that last
Develop and implement improvement plans
Creating KPIs for your organisation
Maintaining KPIs
Making it all work
Natural KPIs
Embedding KPIs
Engaging people
Regular meetings
Principles for a no-blame culture
Final thoughts
First steps
Author
Ross Maynard
Ross has worked as a consultant and trainer for over 20 years, specialising in finance processes, management information and performance measurement. He supports organisations to understand their processes; facilitates improvement teams; and supports staff to work together as a team to deliver tangible and sustainable improvements.
22 reviews for Key Performance Indicators
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Emilie Tang –
very detailed and gain new knowledge and affirmation of current best practices
Linnette Daniels –
Good content on KPIs
Cathy Sparrow –
Useful content, generally well presented. Not as in-depth as I’d hoped for; more practical examples would have been helpful.
Ann Shanks –
Its a great course, very informative
Eng Kheng Young –
The program is well structured and cover the important elements of a good KPIs system.
Rebecca Ward –
Very informative and a great starting point. Please note that the first video in module 5 was not working- I had an error message stating “video does not exist”. However the transcript was available so I was still able to gain the relevant knowledge
Mike Pawson –
Excellent development material on KPIs.
Andrew James –
This course opened my eyes to using non-financial data in alternative ways that could lead to better insight and potential improvement opportunities. For this reason the course was more than I expected.
Artem Leontev –
Soft aspects like cultural issues could have been covered better
John Mwanza –
While the course is very good and eye opening, I had expected to see a typical example of a KPI drawn to show as an inspiration. Showing that link to the Mision or vision of the organization.
Dinos Papachristos –
cool
Mark Quinn –
.
Kyle Burke –
Marie-Ange Ng Wing Lit –
In my role as team leader, I have the responsibility to assess and guide my team members. The course provided a guideline as to how to set KPIs & what to consider when doing so, what are the key elements to take into consideration and what is the main purpose of setting KPIs.
Irene Awala –
Bill Coulthard –
I hadn’t even begun to consider the impact of an organisation on KPIs.
Karin Rigiani –
Jennifer Morris –
Met my objectives
Albert Ayirebi-Acquah –
Barra O hir –
Debra Livingstone –
I am an internal auditor directly involved in a consulting engagement on the development of a performance management framework and reporting process
John Reidy –
Solid overall grounding in what a good KPI looks like.