Communication for Professional Success
Strong communication turns technical expertise into real influence. This course helps accountants improve their listening, speaking, and writing skills to communicate clearly with clients and colleagues.
£150 +VAT
Communication for Professional Success
£150 +VAT
365 days’ access
Communication for Professional Success
This course is not currently available. To find out more, please get in touch.
This course will enable you to
- Understand the impact of effective communication on you, your organisation and your career
- Identify common communication barriers and how to remove them
- Improve your listening, speaking and written communication skills
- Boost your in-person communication skills as well as mastering effective communication in video calls
- Appreciate the influence that context and culture have on effective communication
About the course
Technical expertise is essential for accountants, but the ability to communicate clearly is what turns technical knowledge into real impact. Whether you are presenting findings, advising clients, or collaborating with colleagues, strong communication skills help ensure your insights are understood and trusted.
This course explores communication as a structured professional skill rather than something that happens by chance. You will learn how to plan and evaluate communication using practical frameworks, understand why communication breaks down, and develop stronger listening, speaking, and writing skills. The course also examines the challenges of written communication, the importance of non-verbal signals in conversations and meetings, and how context and culture influence how messages are received.
You’ll come away with a clearer understanding of how communication works in professional settings and how to approach it more deliberately. This course will give you practical techniques to communicate more effectively with colleagues, clients, and stakeholders, helping you strengthen relationships, support decision-making, and build greater confidence in your professional role.
Contents
Communication in a professional context
The role of communication
Why communication matters in the workplace
The essence of effective communication
The role of thinking and feeling
Understanding your audience
Accessible and inclusive communication
Thinking about communication as a process
The communication process
The GAMMOC model of communication
Thinking about goals and outcomes
Thinking about audience and context
Thinking about messages and methods
Choosing your communication method
Balancing formality and timing
Evaluating your success
Why communication goes wrong
Dealing with problems
Diagnosing communication breakdowns
Common communication barriers
Communicating with non-specialists
Communicating in writing
Effective writing
What’s special about writing?
When to choose written communication
Making the most of email
Writing in plain English
Thinking about visual design
The importance of editing
Communicating in person
Speaking up and listening properly
What’s special about speaking?
Using your voice
Understanding and using body language
Establishing rapport
Communicating on video calls
Delivering a great presentation
Considering context and culture
Putting things in context
Communicating when working remotely
Communicating during a crisis
Communicating change
How culture impacts communication
Author
Anna Faherty
Writer, lecturer and consultant working across the publishing, museum and charity sectors.
36 reviews for Communication for Professional Success
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Thomas O Sullivan –
Can’t edit
Bundu Dumbuya –
Overall, the course is excellent. It is concise and clear, the content is relevant and relatable. The most impactful section for me is “Communication as a Process”. The area that needs more details is the chapter on Delivering Presentation – I was expecting a lot more info than was provided. All in all, I enjoyed the course.
Chandana Mukherjee –
Very interesting course, lots of key tips to remember.
Joseph Wheeler –
great course!
Ramil Aliyev –
Really enjoy, good luck,
Joyce Rankae –
The course is well packaged
David Kelly –
it was very helpful thanks
John Burnett –
The course is back to basics it gives meaning as to What we may have done instinctively now we have an explanation which we can build on as we understand if you will the science behind decisions
Agnieszka Pietrzyk –
different methods of communication depending on situation and context, useful tips and examples
Aglaia Marami –
Damanpreet singh Sandhu –
brill
Leya Kasalwe Musunga –
Course is as expected
Shohan Kumarapperuma –
Well put together course.
Shelley D’Anna –
Very helpful with insightful points. The material is relevant at all levels and very well-rounded as includes the listening side of communication which is often overlooked.
David Willder –
ways of communication that I had never thought of
Dawn Radford –
Cover lots of topic in nice small bite size bits
Jaime Hitch –
Well presented, good variety of delivery methods (video, reading, case study, quiz) Easy to navigate, some new learnings that are easy to apply
Judith Miller –
Anna is explaining concepts very clearly.She is brilliant.
Margaret Ward –
The course content whilst brief made you think about how we communicate and the delivery was excellent
Nilima Vashi –
Adam Georgiades –
Karen Fitzgerald –
Gave me a wide range of what to consider in improving my communication skills
Staceyann SavizonEllis –
Confirm areas of good and bad ways to communicate
Tracy Maidment –
This course looked at various forms of communication and used difference scenarios to highlight how these could be interpreted. Due to the current changes in working circumstances, how we previously communicated is not now always the most efficient. This was explained clearly and concisely with ways to try and combat issues.
Gail Johnson –
I learnt a lot of things about communication that I did not previously know
Wai Tong Phuna –
My primary aim is to learn and improve communication as a finance professional. This course explores me to learn communication in what channels to choose, difficult communication, and scenarios.
Carla Gill-Baptiste –
I know now what I should do especially in video meetings which is what is now trending.
Kyle Burke –
Alistair Davis –
Always an area to improve, gave me some useful ideas.
Matthew Mathurin –
Mohammad Azize Rajabalee –
I need to communicate constantly with my clients and other stakeholders. This course has given me a good methodology of communication and I am sure it will help me to better communicate.
Angela Maher –
It has really helped me with my comms skills which is one of my key responsibilities.
Jacqui Lomas –
It helped me develop ideas and strategies to improve the effectiveness of communication especially in a Global setting and through periods of significant change
Frank Myers –
Caused me to think about aspects of communicating I would not normally.
Rachel Nardi –
I like the discussion about covid – would appreciate a short course about communication in covid times – the move to video is changing a lot of ways which I have to communicate.
Betty Logie –
I learned a few things i was doing wrong and wayes i can correct them. I also learned verbal and non verbal which can enhance my communication