Communication for Professional Success

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Strong communication turns technical expertise into real influence. This course helps accountants improve their listening, speaking, and writing skills to communicate clearly with clients and colleagues.

£100 +VAT

4 CPD hours

120 days’ access

Use ACPD101 for 10% off any purchase.

Communication for Professional Success

£100 +VAT

4 CPD Course 120 days’ access
Use ACPD101 for 10% off any purchase.

Communication for Professional Success

This course is not currently available. To find out more, please get in touch.

This course will enable you to

  • Understand the impact of effective communication on you, your organisation and your career
  • Identify common communication barriers and how to remove them
  • Improve your listening, speaking and written communication skills
  • Boost your in-person communication skills as well as mastering effective communication in video calls
  • Appreciate the influence that context and culture have on effective communication

About the course

Technical expertise is essential for accountants, but the ability to communicate clearly is what turns technical knowledge into real impact. Whether you are presenting findings, advising clients, or collaborating with colleagues, strong communication skills help ensure your insights are understood and trusted.

This course explores communication as a structured professional skill rather than something that happens by chance. You will learn how to plan and evaluate communication using practical frameworks, understand why communication breaks down, and develop stronger listening, speaking, and writing skills. The course also examines the challenges of written communication, the importance of non-verbal signals in conversations and meetings, and how context and culture influence how messages are received.

You’ll come away with a clearer understanding of how communication works in professional settings and how to approach it more deliberately. This course will give you practical techniques to communicate more effectively with colleagues, clients, and stakeholders, helping you strengthen relationships, support decision-making, and build greater confidence in your professional role.

Contents

Communication in a professional context

The role of communication
Why communication matters in the workplace
The essence of effective communication
The role of thinking and feeling
Understanding your audience
Accessible and inclusive communication

Thinking about communication as a process

The communication process
The GAMMOC model of communication
Thinking about goals and outcomes
Thinking about audience and context
Thinking about messages and methods
Choosing your communication method
Balancing formality and timing
Evaluating your success

Why communication goes wrong

Dealing with problems
Diagnosing communication breakdowns
Common communication barriers
Communicating with non-specialists

Communicating in writing

Effective writing
What’s special about writing?
When to choose written communication
Making the most of email
Writing in plain English
Thinking about visual design
The importance of editing

Communicating in person

Speaking up and listening properly
What’s special about speaking?
Using your voice
Understanding and using body language
Establishing rapport
Communicating on video calls
Delivering a great presentation

Considering context and culture

Putting things in context
Communicating when working remotely
Communicating during a crisis
Communicating change
How culture impacts communication

How it works

Author

Anna Faherty

Writer, lecturer and consultant working across the publishing, museum and charity sectors.