Profitability: Six Questions That Will Change Your Business
Is your organisation as profitable as it could be? This course will guide you through six simple questions that can transform the profitability of your organisation. It will help you become the fulcrum of change and improvement.
£150 +VAT
Profitability: Six Questions That Will Change Your Business
£150 +VAT
365 days’ access
Profitability: Six Questions That Will Change Your Business
This course is not currently available. To find out more, please get in touch.
This course will enable you to
- Improve the profitability of your organisation
- Find out precisely what your customers want
- Clarify how well you have to do it
- Measure how well you are doing it
- Calculate the cost of under and over-performance
- Understand why you are under or over-performing
- Decide what to do about it
About the course
Is your organisation as profitable as it could be? As an accountant, you can become the fulcrum of change and improvement, by identifying opportunities for improvement, calculating the financial upside of corrective action, and driving the improvement process.
This course will guide you through six simple questions that can transform the profitability of your organisation. You’ll discover the important roles that customers, targets, measurement processes and costs play in the improvement of your organisation. The course will enable you to drive the improvement process based on objective, empirical data.
Contents
The six questions
Change and improvement
Asking questions
Overdelivery
The six questions
Making change happen
The first question
What must we do to continuously satisfy and create customers?
Experiences of organisational hubris
Customer touch-points
Finding an answer
How do we ask our customers?
Dovetailing with existing processes
The second question
How well must we do it?
Bad targeting
The third question
How well are we doing it?
Keeping track
Hidden horrors
Measurement frequency
The fourth question
What is the cost of underperformance or overperformance?
Loudest voice syndrome
Where does the money go?
Utilisation scores
Cost of quality
Customer involvement
The fifth question
Why are we under/overperforming?
How to solve a problem
The fishbone diagram
Failure modes and effects analysis
The cause and effect technique
The sixth question
What are we going to do about it?
Keep the faith!
Watch-outs
Achieving consensus
Constantly involving all stakeholders
Bottom-to-top organisational involvement
Author
Yusuf Justin Holcroft
Yusuf Justin Holcroft is a Director of CTS Consulting and Training Specialists (Pty) Ltd, a South African company specialised in business rescue, turnaround and expansion.
11 reviews for Profitability: Six Questions That Will Change Your Business
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Allan Young –
Really enjoyed the style of this course, lots of really practical information and examples.
Anne McNeillie –
It made me think about who the changes would affect, what are some good ways to make changes and not to overlook the outcome for the customer as well as the organisation. It also made the monetary value aspect key when extrapolating outcomes.
Torry McSkimming –
Justin is a great presenter
Angela Politis –
I really enjoyed this course. Rather than focusing on quick fixes it encourages behaviours that identify real, long term benefits to organisations. Clear, concise presentations and videos.
Wendell Scantlebury –
It fleshed out a lot of approaches I’ve taken to problem solving, formalizing and providing them with a structure that I can fall back on.
Karen Thomson –
This is the best course I have undertaken to date
Yanjun Shao –
This course makes me to think deeply how accountant can help to improve profitability: stop blame, customer- centric,find out what the customer really wants via face-to-face survey.
Vivian Chiang –
Allison Havill –
Barra O hir –
Great eye-opener for me
Lee Gosling –
The video clips