Profitability: Six Questions That Will Change Your Business

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Is your organisation as profitable as it could be? This course will guide you through six simple questions that can transform the profitability of your organisation. It will help you become the fulcrum of change and improvement.

£100 +VAT

4 CPD hours

120 days’ access

Use ACPD101 for 10% off any purchase.

Profitability: Six Questions That Will Change Your Business

£100 +VAT

4 CPD Course 120 days’ access
Use ACPD101 for 10% off any purchase.

Profitability: Six Questions That Will Change Your Business

This course is not currently available. To find out more, please get in touch.

This course will enable you to

  • Improve the profitability of your organisation
  • Find out precisely what your customers want
  • Clarify how well you have to do it
  • Measure how well you are doing it
  • Calculate the cost of under and over-performance
  • Understand why you are under or over-performing
  • Decide what to do about it

About the course

Is your organisation as profitable as it could be? As an accountant, you can become the fulcrum of change and improvement, by identifying opportunities for improvement, calculating the financial upside of corrective action, and driving the improvement process.

This course will guide you through six simple questions that can transform the profitability of your organisation. You’ll discover the important roles that customers, targets, measurement processes and costs play in the improvement of your organisation. The course will enable you to drive the improvement process based on objective, empirical data.

Contents

The six questions

Change and improvement
Asking questions
Overdelivery
The six questions
Making change happen

The first question

What must we do to continuously satisfy and create customers?
Experiences of organisational hubris
Customer touch-points
Finding an answer
How do we ask our customers?
Dovetailing with existing processes

The second question

How well must we do it?
Bad targeting

The third question

How well are we doing it?
Keeping track
Hidden horrors
Measurement frequency

The fourth question

What is the cost of underperformance or overperformance?
Loudest voice syndrome
Where does the money go?
Utilisation scores
Cost of quality
Customer involvement

The fifth question

Why are we under/overperforming?
How to solve a problem
The fishbone diagram
Failure modes and effects analysis
The cause and effect technique

The sixth question

What are we going to do about it?
Keep the faith!
Watch-outs
Achieving consensus
Constantly involving all stakeholders
Bottom-to-top organisational involvement

How it works

Author

Yusuf Justin Holcroft

Yusuf Justin Holcroft

Yusuf Justin Holcroft is a Director of CTS Consulting and Training Specialists (Pty) Ltd, a South African company specialised in business rescue, turnaround and expansion.