Emotional Intelligence
Emotional Intelligence (EI) is vital for developing meaningful professional relationships. Develop your skills by exploring what EI involves and the role it plays in understanding emotions and building rapport to develop stronger relationships
£150 +VAT
Emotional Intelligence
£150 +VAT
365 days’ access
Emotional Intelligence
This course is not currently available. To find out more, please get in touch.
This course will enable you to
- Understand the basics of Emotional Intelligence (EI) and its importance in your role as an accountant
- Discover the importance of self-awareness and self-reflection and the benefits these can have on your performance
- Identify the difference between thoughts, emotions and moods
- Understand the importance of building rapport when developing relationships
- Discover the importance of empathy and how to use it in a professional environment
About the course
Extensive research shows Emotional Intelligence (EI) is crucial for creating and developing meaningful relationships. But what is meant by EI and how can you improve your EI skills?
This course will guide you through the basics of EI and identify the role your emotions have on your performance. It looks at how you can improve your EI through self-awareness and self-reflection. Once we have a better understanding of ourselves, we can understand the emotions and build rapport with those around us, helping to create and sustain professional relationships.
Contents
The importance of emotional intelligence
Emotional intelligence for finance professionals
Getting started
The importance of EI
Making EI work for you
Self-awareness
Understanding yourself
Internal vs external
Understanding emotions
Growing your own self-awareness
The benefits of self-awareness
Self-reflection
Looking at yourself
What is self-reflection anyway?
Questions for self-reflection
Asking the right questions
Learning from mistakes
Reflecting more and reflecting better
Making the most of the results
Understanding and managing emotions
Controlling yourself
Thoughts, emotions and moods
Emotional validation
Emotional acceptance
Emotional suppression
Building rapport and relationships
Building relationships
Making connections
Establishing rapport
The importance of eye contact
How to really listen
Listening and empathy
Rapport checklist
Building a team
Accountants and rapport
Emotional expression and empathy
Understanding emotions
Facial expressions
Tone, volume and body language
Accountants and emotions
Empathy and being interested
Empathy and other people
The stages of empathy
The next steps
Author
Ben Rawal
After a successful career as a head of internal audit, Ben changed tack to work with accountants, finance professionals and teams on their personal effectiveness. He is now a director and lead consultant with Aspire Consulting Solutions, a business supporting individuals and teams to improve overall organisational performance.
34 reviews for Emotional Intelligence
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Lee Kewley –
Good introduction to EI
Elizabeth Obuobi –
The examples, the case study, the question and answers made understanding easier and the course practical.
Kirsty Small –
Good mix of articles, videos, written. Good downloads.
Kenneth E J Chedzey –
I work in a firm that has a very varied workforce in terms of skills, experience and background , which is replicated in the Finance team. The ability to work effectively with these colleagues is essential to me and this course ahs provided me with valuable tools to facilitate this.
Phryne Potamou –
I can immediately apply things at my work
Ellen Kennedy –
Pat Canty –
Very useful and informative.
Sharon Rose Ramcharan –
Reminds me I still need to improve on human areas
Trevor Parker-Bundy –
Haley Rowell –
James Harte –
Othusitse Tsaone Gatang –
I leant how to manage my emotions in the work place and how to take the teaching outside work.
Adrian Harvey –
It made me aware of some key deficiencies in my own reflection, and available techniques to improve relationships.
John McNamara –
Sara Gallagher –
Lebogang Mpinang –
it has provided insights on how to improve in dealings with colleagues, clients and family
Lebogang Khwarae –
I got knowledge on how to deal or work with others in a professional way and being able to accommodate them
Emma Russell –
Lena Lai Leng Lim –
To do the professional development at a reasonable/lower cost for a 4-hour CPD course.
Claudette Cooper –
lots of food for thought as to what i can do to develop myself
Sarah Rita Mangope –
Emotional intelligence is very key in a professional environment so it gave me guidance on how to understand and control my emotions
Ogaufi Keipeile –
very relevant
Luciano Theodore –
The course gives a comprehensive in depth of Emotional Intelligence and the different aspects of it.
Ting-Yan Kelvin Yau –
Maura Oglesby –
Real-life stories of accountants in every day professional situations.
Mary Conway –
I felt it give good insight to the subject of EI and will make be mindful of my relationship management in the future
Leggy Bojosi –
Emotional Intelligence is a concept spoken about a lot without having done the course you can not gauge yourself. It allowed me to asses my self and have provided me an opportunity to work on my weakness.
Peter Corrish –
Pankaj Barot –
It was very good
Yeeling Wong –
Steve OBrien –
Greater understanding of the need to be self aware / aware of others and how to apply it.
Marie Ryan –
It did what is said but I would have liked some notes or templates to work with going forward.
Atulya De Silva –
I was looking for guidance on how best to improve team building skills
Powell Habana –
it met objectives as it gave new concepts to a topic that isn’t usually explored in the accounting world.